First Move Support
Need help with First Move: Start Small?
Contact support@firstmovestartsmall.com for app help, privacy requests, data-rights requests, or complaints.
Operator: Hanli Zhang, individual operator based in Switzerland
Purchase and download
First Move iOS 1.0 is a one-time paid App Store download, priced at US$2.99 upfront in the United States. Apple shows local prices in other storefronts. All included functionality is available after purchase and installation without another payment. There are no In-App Purchases, subscriptions, or paid upgrades in the app.
Apple handles App Store payments, downloads, and refund requests. For a billing or refund issue, use Apple's support and refund processes. For a problem using First Move after installation, contact us at the email above.
Guest Mode and Start fresh
Guest Mode works without an account and keeps your workspace on your device. Signing in does not automatically upload or merge Guest data.
When setting up a new cloud account, Start fresh creates an empty account workspace and preserves your separate Guest progress. It is not a reset of an existing cloud account. Importing Guest progress is not available in iOS 1.0.
Uninstalling the app, clearing local storage, or losing access to your device can result in loss of Guest data. Do not uninstall the app as a troubleshooting step if it contains Guest data or unsynced changes you want to keep.
Sign-in and cloud sync
Accounts use passwordless email magic links. If a link does not arrive, check the address you entered and your spam or junk folder before requesting another link. Open the link on the device where you want to sign in.
For sync problems, confirm that you are signed into the intended account, check your internet connection, and review the sync status in Settings. Pending changes may need time and a working connection to reach the cloud. Signing out does not delete your cloud account or all account-scoped local data.
Never send support a magic link, authentication token, password, or other credential. Describe the issue, the app version, and what you were doing when it occurred. Avoid including private Journal text or other information that is not needed to resolve the problem.
Delete your First Move account
In the iOS app, go to Settings → Delete account.
The process requires a fresh email magic link and the exact confirmation phrase DELETE MY ACCOUNT. After the request is accepted, further account cloud writes are blocked, the current app clears that account's local workspace and pending sync state, and the server deletion workflow begins. Guest data remains separate.
Provider cleanup and retries may take additional time. Account deletion is separate from an App Store refund request.
If you cannot access the in-app deletion flow, contact support@firstmovestartsmall.com for assistance.
Privacy and data-rights requests
Contact support@firstmovestartsmall.com to ask about your personal information or request access, correction, deletion, or another right available under applicable law. First Move may need to verify your identity before acting on your request.
Legal documents
Privacy Policy: https://firstmovestartsmall.com/privacy
Terms of Use: https://firstmovestartsmall.com/terms